As a Customer Experience Director, you are passionate about the customer journey and experience, our client is looking to take this to the next stage with new initiatives set out for 2018...

Responsibilities:

* Define and execute the CE, deliver the greatest to their business and consumers across the Globe

* Accountable for the NPS, continually improve and define solutions for bettering

* Champion the CE internally, and embed into the fabric of the business

* Build key relationships in Europe, make sound commercial decisions that will have an impact on C level

Background:

* Smitten with the customer journey and how to make it world class

* Able to disseminate key propositions into bite-sized propositions 

* Delivered major CE journeys and understand the processes and frameworks surrounding the changes

* Strong team leader (8 presently)