google-site-verification=29YV08a_eEqfQL_Ni2SWYiw5oW6bpHKFk4ya--jv-YA Customer Success Manager, Jobs, 386

Customer Success Manager

to £70K + package -

Ref: 386 Date Posted : Monday, 21 Jun 2021

As the CSM you will take ownership of all post-sales customer engagement that also includes delivery process, ensuring compliance and to generate case studies.

Responsibilities:

* Manage multiple projects with parallel clients and every part of the post-sales customer lifecycle. 

* Understand customer requirements to cope projects and achieve KPIs

* Effectively communicate project requirements in a high-touch customer success model

* Create all new case studies, secure renewals, and drive growth within the client portfolio stack

Background:

* Client management experience from a SaaS or AI vendor

* Proven skills in reporting success via SFDC or Zendesk or Freshdesk

* Exceptional presentation skills with the ability to talk "technical" with commercial benefits

* Problem solver with an analytical brain