As the CSM you will take ownership of all post-sales customer engagement that also includes delivery process, ensuring compliance and to generate case studies.

Responsibilities:

* Manage multiple projects with parallel clients and every part of the post-sales customer lifecycle. 

* Understand customer requirements to cope projects and achieve KPIs

* Effectively communicate project requirements in a high-touch customer success model

* Create all new case studies, secure renewals, and drive growth within the client portfolio stack

Background:

* Client management experience from a SaaS or AI vendor

* Proven skills in reporting success via SFDC or Zendesk or Freshdesk

* Exceptional presentation skills with the ability to talk "technical" with commercial benefits

* Problem solver with an analytical brain